Gratitude at Work

Social media today is all the rage with the ALS ice bucket challenge (been there, done that) and various “Gratitude” Challenges.  As I considered what I would blog about this month, it occurred to me that we rarely see anyone say what they are grateful for at their job.  So: 

1) I’m grateful to have a sales staff that truly does mirror the Company’s and my concern and interest in our customers. Never do they just go through the motions, and they always make their customers’ priorities theirs.

2) I’m grateful for the support staff we have in customer service, production and other departments throughout the organization. Without them, we could sell all day, and still nothing would ever get done. We truly do work as a team, and despite bumps in the road, we have each others’ backs.

3) I’m grateful for ownership that tolerates each and every one of our quirks and nuances, and views them as strengths rather than weaknesses. We are encouraged to bring our unique insights to the table every time, because different perspectives sometimes uncover the best avenue to take in a given situation. Most importantly, family always comes first here.  We do what we do for them, and its encouraged not discouraged.

These are the things I’m grateful for, and these are the very reasons we are a thriving company that always tries to make our customers feel as if they are our ONLY customer.

 

Michael Treb – Sales Manager

If you don’t have a Destination, You will never get there.

Setting goals is simply the long-term version of keeping track of your time.  I have learned it is a three-step process.

·         Setting goals
·         Develop a plan to achieve those goals
·         Track your time to make sure your plan gets executed

Everybody and every business need a set of basic goals and beliefs.  Most of us are seat-of-the-pants, one day at a time operators.  Our goals get clouded and our plans to achieve them fall by the wayside.  I worked for a large corporation in a previous life and was taught that achieving the company’s goals consisted of three simple parts:  respect for the individual, whether it is a customer, employee, or supplier; pursuit of excellence, and outstanding customer service.

Goals don’t have to be elaborate, but just realistic.  Your personal plans and goals don’t even have to be that complicated.  Goals in the case of sales could be adding X accounts, Y more profit or income, or Z total sales.  I was told many years ago that a goal is a dream with a deadline.  If you don’t have a destination, you will never get there.

 

David Frass, Sales Representative